FW: {bb} Escalation of Alerts

["Kimberly McKinnis" <kmckinnis@macrovision.com>]

I seem to have issues with my posts rarely showing up to the list. Is
there some sort of filtering happening? 

-----Original Message-----
From: Kimberly McKinnis 
Sent: Wednesday, May 04, 2005 11:53 AM
To: 'bb@bb4.com'
Subject: RE: {bb} Escalation of Alerts

I never saw a reply to this. Is it possible to make two alerts like:

Machine.domain.net;;*;;*;*;pager1@domain.net:~5-2880
Machine.domain.net;;*;;*;*;pager2@domain.net:~60-2880

Or will one override the other? Because in theory, once it's ACKd for
all users XXXXX99 it would not get to the second warning after 60
minutes? However, if person with pager1 only ACKd it with his code,
pager2 would still get notified. 

There is an escalation code, defined with ^ instead of ~ but I don't
entirely understand how it works. 

 

-----Original Message-----
From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of Doctor
Khumalo
Sent: Thursday, April 28, 2005 7:15 AM
To: bb@bb4.com
Subject: {bb} Escalation of Alerts

Hello all -

We've got a new 24-hour support system set up. I've got a new Blackberry
which will be receiving all the incoming alerts for Big Brother. The
person on call will have this on them for the week and will be the
primary contact. 
There is a secondary contact who has their own Blackberry as well.

Question: is there a way to configure BB so that if the first page is
not responded, it will page another account?

For example, if our DHCP server goes down on Saturday night at midnight
and the primary contact doesn't acknowledge the problem within the hour,
can BB then page the secondary contact?

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