RE: {bb} Escalation of Alerts

["Hale, Barbara S - CNF" <hale.barbara@cnf.com>]

You can try the following, but you have to be clear about how
acknowledgements would need to be done: 

Machine.domain.net;;*;;*;*;pager1@domain.net:60
Machine.domain.net;;*;;*;*;pager2@domain.net:~180-60

Here's the way I think it would work:

Server 1 goes down and two alert notices are created, however pager 2
doesn't get anything sent (in $BBTMP/np_pager2*, it would have 7 zeros
after ACK code):

Pager1:  6810010
Pager2:  6810011

If the page is acknowledged in an hour with 6810099, all is well for
everyone.  If not, then after an hour, pager 1 is notified again.  A new
ACK code is created... But only for Pager 1:

Pager1:  1310010
Pager2:  6810011

Now if you acknowledge with a 1310099, only Pager 1 is turned off.. So
you need to acknowledge the first notification anyway.

If unacknowledged after 3 hours (180 minutes), a new ACK code is created
for both pagers and both pagers will receive notifications.

Pager1:  4520010
Pager2:  4520011

Now both can be acknowledged by 4520099.

This should work fine if you don't want any delay on your first page.
Where we ran into problems is that I want to delay the initial
notification for 5 minutes (~5 minutes) and then escalate if not
acknowledged after an hour.  Unfortunately that means that my Pager1
never gets the same ACK code as my Pager2.  In our case, we had to use
the Web Acknowledgment page from deadcat so you could find all the
current ACK codes.  And I end up modifying the deadcat program so it
could handle the ACK codes with the seven extra zeros.

Hope that helps... And do test that it gives you what you want.

Barbara

------------
Barbara Hale
CNF/UNIX Systems Administrator
2055 NW Savier Street
Portland, OR 97209





-----Original Message-----
From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of Doctor
Khumalo
Sent: Tuesday, May 10, 2005 8:24 AM
To: bb@bb4.com
Subject: RE: {bb} Escalation of Alerts

We've discussed this here and basically what we're looking to do is
this:


* User1 gets an e-mail alert when a server goes down. He has 60 minutes
to 
ACK before the next e-mail alert comes.
* If User1 does not respond, one notification goes to User2 via e-mail
after 
180 minutes from the initial alert.

Can this be done?







>From: "Hale, Barbara S - CNF" <hale.barbara@cnf.com>
>Reply-To: bb@bb4.com
>To: <bb@bb4.com>
>Subject: RE: {bb} Escalation of Alerts
>Date: Wed, 4 May 2005 13:44:50 -0700
>
>
>Kim -
>
>This won't work the way you are hoping, at least from what I've seen.
>
>When the error condition happens, a alert number is assigned for
problem
>even though it doesn't notify anyone.  In your example, you would end
up
>with something like:
>
>Pager1:  6810010
>Pager2:  6810011
>
>After 5 minutes (~5), it says, oh.. Pager1 now wants to be notified,
but
>Pager2 doesn't and assigns a new ACK code, but only for Pager1.  And
>then the first notification is sent to Pager1:
>
>Pager1:  8098510
>Pager2:  6810011
>
>So even if the 8098599 is used, it won't acknowledge the Pager2 code.
>You would have to also use 6810011 to stop notifications to Pager2.
>
>If you look in the $BBHOME/tmp/np_* files, you can see the
>Acknowledgement codes.  Anytime you see a code with seven zeros after
>the 7 digit number, I believe that is an alert which has an delay (~60)
>on it and hasn't yet sent any notifications to this person.
>
>If I'm wrong about this, I would love to have more details, since I've
>been struggling with notifications in BB.
>
>Barbara
>
>
>-----Original Message-----
>From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of Kimberly
>McKinnis
>Sent: Wednesday, May 04, 2005 11:53 AM
>To: bb@bb4.com
>Subject: RE: {bb} Escalation of Alerts
>
>I never saw a reply to this. Is it possible to make two alerts like:
>
>Machine.domain.net;;*;;*;*;pager1@domain.net:~5-2880
>Machine.domain.net;;*;;*;*;pager2@domain.net:~60-2880
>
>Or will one override the other? Because in theory, once it's ACKd for
>all users XXXXX99 it would not get to the second warning after 60
>minutes? However, if person with pager1 only ACKd it with his code,
>pager2 would still get notified.
>
>There is an escalation code, defined with ^ instead of ~ but I don't
>entirely understand how it works.
>
>
>
>-----Original Message-----
>From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of Doctor
>Khumalo
>Sent: Thursday, April 28, 2005 7:15 AM
>To: bb@bb4.com
>Subject: {bb} Escalation of Alerts
>
>Hello all -
>
>We've got a new 24-hour support system set up. I've got a new
Blackberry
>which will be receiving all the incoming alerts for Big Brother. The
>person on call will have this on them for the week and will be the
>primary contact.
>There is a secondary contact who has their own Blackberry as well.
>
>Question: is there a way to configure BB so that if the first page is
>not responded, it will page another account?
>
>For example, if our DHCP server goes down on Saturday night at midnight
>and the primary contact doesn't acknowledge the problem within the
hour,
>can BB then page the secondary contact?
>
>_________________________________________________________________
>Don't just search. Find. Check out the new MSN Search!
>http://search.msn.click-url.com/go/onm00200636ave/direct/01/
>
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