RE: {bb} Escalation of Alerts

["Hale, Barbara S - CNF" <hale.barbara@cnf.com>]

In my scenario, after 120 minutes you would have to ack with both
1310099 and 6810099 to turn off paging for both Pager1 and Pager2.
That's why we went to the web based acknowledgement since it is tough to
remember how to ack based on nbr of alerts you've received.

-----Original Message-----
From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of Doctor
Khumalo
Sent: Tuesday, May 10, 2005 11:32 AM
To: bb@bb4.com
Subject: RE: {bb} Escalation of Alerts

Thank you, Barbary. In the scenario you provide, the only time Pager2
gets 
an e-mail alert is after three hours of no response.  What does Pager1
have 
to respond with after 120 minutes to disable the Pager2 alert that's set
to 
go off at 180 minutes?

Basically we want a situationi where if Pager1 doesn't respond at all, 
Pager2 gets alerted. That is the only time we want Pager2 involved and
our 
time window is 180 minutes. This way we can catch any problems where
Pager1 
is not available to answer the alert.



>From: "Hale, Barbara S - CNF" <hale.barbara@cnf.com>
>Reply-To: bb@bb4.com
>To: <bb@bb4.com>
>Subject: RE: {bb} Escalation of Alerts
>Date: Tue, 10 May 2005 09:11:32 -0700
>
>
>You can try the following, but you have to be clear about how
>acknowledgements would need to be done:
>
>Machine.domain.net;;*;;*;*;pager1@domain.net:60
>Machine.domain.net;;*;;*;*;pager2@domain.net:~180-60
>
>Here's the way I think it would work:
>
>Server 1 goes down and two alert notices are created, however pager 2
>doesn't get anything sent (in $BBTMP/np_pager2*, it would have 7 zeros
>after ACK code):
>
>Pager1:  6810010
>Pager2:  6810011
>
>If the page is acknowledged in an hour with 6810099, all is well for
>everyone.  If not, then after an hour, pager 1 is notified again.  A
new
>ACK code is created... But only for Pager 1:
>
>Pager1:  1310010
>Pager2:  6810011
>
>Now if you acknowledge with a 1310099, only Pager 1 is turned off.. So
>you need to acknowledge the first notification anyway.
>
>If unacknowledged after 3 hours (180 minutes), a new ACK code is
created
>for both pagers and both pagers will receive notifications.
>
>Pager1:  4520010
>Pager2:  4520011
>
>Now both can be acknowledged by 4520099.
>
>This should work fine if you don't want any delay on your first page.
>Where we ran into problems is that I want to delay the initial
>notification for 5 minutes (~5 minutes) and then escalate if not
>acknowledged after an hour.  Unfortunately that means that my Pager1
>never gets the same ACK code as my Pager2.  In our case, we had to use
>the Web Acknowledgment page from deadcat so you could find all the
>current ACK codes.  And I end up modifying the deadcat program so it
>could handle the ACK codes with the seven extra zeros.
>
>Hope that helps... And do test that it gives you what you want.
>
>Barbara
>
>------------
>Barbara Hale
>CNF/UNIX Systems Administrator
>2055 NW Savier Street
>Portland, OR 97209
>
>
>
>
>
>-----Original Message-----
>From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of Doctor
>Khumalo
>Sent: Tuesday, May 10, 2005 8:24 AM
>To: bb@bb4.com
>Subject: RE: {bb} Escalation of Alerts
>
>We've discussed this here and basically what we're looking to do is
>this:
>
>
>* User1 gets an e-mail alert when a server goes down. He has 60 minutes
>to
>ACK before the next e-mail alert comes.
>* If User1 does not respond, one notification goes to User2 via e-mail
>after
>180 minutes from the initial alert.
>
>Can this be done?
>
>
>
>
>
>
>
> >From: "Hale, Barbara S - CNF" <hale.barbara@cnf.com>
> >Reply-To: bb@bb4.com
> >To: <bb@bb4.com>
> >Subject: RE: {bb} Escalation of Alerts
> >Date: Wed, 4 May 2005 13:44:50 -0700
> >
> >
> >Kim -
> >
> >This won't work the way you are hoping, at least from what I've seen.
> >
> >When the error condition happens, a alert number is assigned for
>problem
> >even though it doesn't notify anyone.  In your example, you would end
>up
> >with something like:
> >
> >Pager1:  6810010
> >Pager2:  6810011
> >
> >After 5 minutes (~5), it says, oh.. Pager1 now wants to be notified,
>but
> >Pager2 doesn't and assigns a new ACK code, but only for Pager1.  And
> >then the first notification is sent to Pager1:
> >
> >Pager1:  8098510
> >Pager2:  6810011
> >
> >So even if the 8098599 is used, it won't acknowledge the Pager2 code.
> >You would have to also use 6810011 to stop notifications to Pager2.
> >
> >If you look in the $BBHOME/tmp/np_* files, you can see the
> >Acknowledgement codes.  Anytime you see a code with seven zeros after
> >the 7 digit number, I believe that is an alert which has an delay
(~60)
> >on it and hasn't yet sent any notifications to this person.
> >
> >If I'm wrong about this, I would love to have more details, since
I've
> >been struggling with notifications in BB.
> >
> >Barbara
> >
> >
> >-----Original Message-----
> >From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of
Kimberly
> >McKinnis
> >Sent: Wednesday, May 04, 2005 11:53 AM
> >To: bb@bb4.com
> >Subject: RE: {bb} Escalation of Alerts
> >
> >I never saw a reply to this. Is it possible to make two alerts like:
> >
> >Machine.domain.net;;*;;*;*;pager1@domain.net:~5-2880
> >Machine.domain.net;;*;;*;*;pager2@domain.net:~60-2880
> >
> >Or will one override the other? Because in theory, once it's ACKd for
> >all users XXXXX99 it would not get to the second warning after 60
> >minutes? However, if person with pager1 only ACKd it with his code,
> >pager2 would still get notified.
> >
> >There is an escalation code, defined with ^ instead of ~ but I don't
> >entirely understand how it works.
> >
> >
> >
> >-----Original Message-----
> >From: owner-bb@bb4.com [mailto:owner-bb@bb4.com] On Behalf Of Doctor
> >Khumalo
> >Sent: Thursday, April 28, 2005 7:15 AM
> >To: bb@bb4.com
> >Subject: {bb} Escalation of Alerts
> >
> >Hello all -
> >
> >We've got a new 24-hour support system set up. I've got a new
>Blackberry
> >which will be receiving all the incoming alerts for Big Brother. The
> >person on call will have this on them for the week and will be the
> >primary contact.
> >There is a secondary contact who has their own Blackberry as well.
> >
> >Question: is there a way to configure BB so that if the first page is
> >not responded, it will page another account?
> >
> >For example, if our DHCP server goes down on Saturday night at
midnight
> >and the primary contact doesn't acknowledge the problem within the
>hour,
> >can BB then page the secondary contact?
> >
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