Re: {bb} Problems with Sending Mail

["Kevin M. Goess" <kgtemp@ensenda.com>]

Jeff, we had a similar problem (see "mail notifications stopped" from 
7/22/05).  I never got a resolution from the list, but the mail notifications 
started up again a few days later and I never followed up.

Nothing had changed in our system configurations when they stopped or when 
they started up again, and the "mail" mechanism itself was verified as 
working normally.  The bb4 system itself didn't give any logging messages 
regarding mail even when recompiled with -DDEBUG, so there was no way to find 
out what bb4 thought it was doing.

I'd be very interested in seeing your problem resolved.  If this is a general 
bb4 thing we may have to ditch bb4 altogether.


On Wednesday 14 September 2005 12:28 pm, Jeffrey Chandler wrote:
> Jeanne,
>
> This is the case for our network as well. When a notification from the
> BigBrother server (RHEL 3.0) needs to be sent out, it forwards the
> information to sendmail which forwards the information onto the exchange
> server. It gets the exchange server IP information from an MX record lookup
> for the domain which the email is being sent to. In this case, I don't
> think the messages are properly getting to sendmail because sendmail is
> forwarding smtp messages to the exchange server fine, as is the case when I
> use the page-admin feature of BigBrother, or if an event occurs on a client
> which is on the internal network. I have also tested sendmail from the
> command line to send test messages to users on the mail server, and this
> works properly. That is why I am looking for a way to troubleshoot where
> the information is getting stuck.
>
> Thanks for the input,
>
> Jeff
>
> On 14/09/05, Jeanne Case <jdcase@stmarys-ca.edu> wrote:
> > Jeffrey,
> > This isn't exactly the answer you want, but in our network we route all
> > mail through the mail server. The mail server must have a real email
> > account to allow that mail to be sent out. I would start there to see if
> > anything has changed.
> > -J
> >
> > Jeffrey Chandler wrote:
> > > Hi,
> > >
> > > I am currently running BigBrother v1.9e, and yesterday I noticed that,
> > > the server stopped delivering emails. Upon further investigation, if an
> > > event occurs on one of the servers in one of my internal subnets, a
> > > notification email is sent, but if an event occurs on one of the
> > > servers in the DMZ, the email is not sent out. This worked previously,
> > > and I have not changed anything (to my knowledge).
> > >
> > > If I manufacture an event on one of my internal clients, the event
> > > shows Red on my BigBrother website, and it sends an email to the proper
> > > addresses. If I manufacture an even on one of my DMZ clients, the event
> > > shows Red on my BigBrother website, but the email is not sent. Is there
> > > a way I can verify what BigBrother is sending to Sendmail so I can
> > > track down where exactly the bottleneck is?
> > >
> > > Thanks,
> > >
> > > Jeff
> >
> > --
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-- 
Kevin M. Goess
(415) 277-2079
Ensenda, Inc.
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