Re: {bb} Multiple notifications and ACK

[Philip Clark <bblist@cannae.uklinux.net>]

On Wed, 2005-10-12 at 12:48, chris.ivey@verizon.com wrote:
> Brothers, 
>         I have recently enabled the notifications on my BB installation, 
> much to the chagrin of the person carrying the on-call pager.  :o) 
> Anyways, I have noticed that there may be an issue (whether with me or 
> with BB I don't know) with acknowledgement and multiple notifications. 
> Here is the scenario: 
> 
> 1.) BB pages that there is something wrong with a box (Code 2534910) 
> 2.) After 5 minutes, BB pages again that there is something wrong with a 
> box (Code 2385110) 
> 3.) 5 more minutes, BB pages again (Code 2486810) 
> 4.) The person carrying the pager did not hear the first 2 pages, but 
> hears the third 
> 5.) That person opens up BB and acks the page using the 2486810 code 
> 6.) BB pages again... 
> 
> In this case, which code should the person with the pager ack the 
> notification with?  The first code?  The last one that came in?  Please 
> help me understand this better...  thank you! 

That looks weird to me. The first five digits of the security code
should be specific to a particular alert condition and should be
constant for a particular alert and for as long as that condition
lasts. The last two digits are specific to a particular recipient,
which appears to be OK here. Normally, the thing which causes
confusion are escalated alerts. These initiate a new alert condition,
which get a different security code.

It appears that the condition that you are using to check the alert
process is generating a new alert every paging cycle. This would
suggest to me that you may be getting two status messages (one red,
one green) every five minutes. The summary page (bb2.html) should
confirm if this is the case. Depending on what type of test this is,
it might be caused by duplicate lines in the bb-hosts file or a
client reporting with the wrong name.

Cheers, Phil.



-- 
Science Guide: If it's green or it wiggles, it's biology. If it
stinks, it's chemistry. If it doesn't work, it's physics.

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