Re: {bb} Email notification mysterious problem

[Philip Clark <bblist@cannae.uklinux.net>]

On Fri, 2006-02-03 at 03:56, Artur Shnayder wrote:
> Thank you, it helped. 
> BTW, was is the difference between
> ...:~10-180 and ..:^10-180 formats?

The first is referred to as an "initial" page delay, the second
is called an "escalation" page delay. I've not used escalation
delays myself, but I understand that the difference is something
like this.

If you have some recipients with an initial delay and some
without, someone who received notification immediately might
acknowledge the alert for a long period of time and prevent
the ones with an initial page delay from being alerted.

If you change the initial page delay to an escalation, those
who do not receive immediate notification will still get their
alerts, even if an earlier recipient has acknowledged the
message for all recipients.

It's a subtle difference, but it makes sense if you have groups
of support staff at different logical levels. If the first group
get an immediate alert and one person acknowledges for everyone
for two hours, you might still want those in the second group
to get an alert if the problem has not been fixed after 30
minutes.

Cheers, Phil.



-- 
We are all agreed that your theory is crazy. The question which
divides us is whether it is crazy enough to have a chance of being
correct. My own feeling is that it is not crazy enough.
(Niels Bohr)

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