Re: {bb} Hack to allow acks to cancel escalations?

[<dthacker9@cox.net>]

---- PAUL WILLIAMSON <pwilliamson@mandtbank.com> wrote: 
> There's no need for a hack.  The standard ack will stop notifications 
> and escalations.  At least it should.
> 
Quoth the online docs for 1.9e......
"Escalation

	To escalate a notification, you use the following format
	for the recipient:

		recipient:^XX[-YY]

		XX is the initial wait before sending the notification
		YY is the delay for each subsequent call.  If it is
		not specified then the 'pagedelay' value is used.

		An escalation can only be acknowledged by the
		recipient.

I'm currently implementing escalation.  I acked a problem at 16:30 for 48 hours (2880 minutes), but the escalation backup was paged 2 hours later after the escalation delay passed.   The desired state is that my ack would stop any escalation from happening. 

> >>> dthacker9@cox.net 08/18/06 2:49 PM >>>
> Does anyone have a hack that will allow acknowledment of a 
> notification to stop notifying both the original recipient and 
> the escalation recipient?

DT
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