Re: {bb} Hack to allow acks to cancel escalations?

[Philip Clark <bblist@cannae.uklinux.net>]

On Fri, 2006-08-18 at 21:35, dthacker9@cox.net wrote:
> Quoth the online docs for 1.9e......
> "Escalation
> 
> 	To escalate a notification, you use the following format
> 	for the recipient:
> 
> 		recipient:^XX[-YY]
> 
> 		XX is the initial wait before sending the notification
> 		YY is the delay for each subsequent call.  If it is
> 		not specified then the 'pagedelay' value is used.
> 
> 		An escalation can only be acknowledged by the
> 		recipient.
> 
> I'm currently implementing escalation.  I acked a problem at 16:30 for
> 48 hours (2880 minutes), but the escalation backup was paged 2 hours
> later after the escalation delay passed.   The desired state is that
> my ack would stop any escalation from happening. 

Then, what you want is not "escalation", at least not what BB means by
escalation. If you use a normal initial delay instead (the tilde "~"
character), it should give you the behaviour that you want.

To summarise, if you have three groups of admins with increasing levels
of competence you might alert the first group immediately and the second
group after an initial delay of 30 minutes. That way, if someone in the
first group feels confident about fixing the problem and acknowledges
for all, the second group would not be alerted. But, if you escalate to
the third group after an hour, they will be alerted to a continuing
problem no matter what the underlings have done. It is set this way
for a very good reason. If you really do need escalation, the last
thing you should do is allow lesser mortals to tamper with it.

Cheers, Phil.



-- 
Economics is extremely useful as a form of employment for
economists. (John Kenneth Galbraith)

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