Re: {bb} Confusion with escalation

[Philip Clark <bblist@cannae.uklinux.net>]

On Wed, 2006-09-27 at 17:25, Ryan Novosielski wrote:
> 
> Brothers,
> 
> I have no idea why this is happening, but the person who pages get
> escalated to is my boss, I'd appreciate an answer ASAP. :) Some of the
> hostnames and e-mail addresses have been changed for obvious reasons.
> 
> I have defined rules like the following:
> 
> hg-vista-prod;;*;disk oracle;*;*;chenl8@localhost ep-chenl8-pager:~10
> novosirj@localhost ep-novosirj-pager:~10 ep-brezenof-pager:^45-10
> 
> Then the message was sent out on this rule:
> 
> Wed Sep 27 11:29:21 2006 amazonA.msgs (010136100124) ep-chenl8-pager
> 1159370961 400
> Wed Sep 27 11:29:21 2006 amazonA.msgs (010136100124) ep-novosirj-pager
> 1159370961 400
> Wed Sep 27 11:34:21 2006 amazonA.msgs (010136100124) chenl8@localhost
> 1159371261 400
> Wed Sep 27 11:34:21 2006 amazonA.msgs (010136100124) novosirj@localhost
> 1159371261 400
> 
> I acknowledged the page globally:
> 
> 1159371678      1608513 9999    1608599
> np_ep-novosirj-pager_amazonA.msgs     amazonA.msgs  red
> 1159371678      1608510 9999    1608599 np_chenl8@localhost_amazonA.msgs
>      amazonA.msgs  red
> 1159371678      1608511 9999    1608599 np_ep-chenl8-pager_amazonA.msgs
>       amazonA.msgs  red
> 1159371678      1608512 9999    1608599
> np_novosirj@localhost_amazonA.umdnj.edu.msgs    amazonA.msgs  red
> 
> ...then 45 mins later, my boss was paged. This was acknowledged -- why
> could this be happening? Does anyone see any glaring syntax errors?

The only error is in your expectation. This is what escalation is
supposed to do. It sends alerts after a specified delay without being
affected by global acknowledgements. If this is not what your boss
wants, you should use a normal "initial" delay instead (~45-10).

Cheers, Phil.



-- 
Once, in the wilds of Afghanistan, I lost my corkscrew, and we
were forced to live on nothing but food and water for days.
(W. C. Fields, "My Little Chickadee")

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