Re: {bb} Confusion with escalation

[Ryan Novosielski <novosirj@umdnj.edu>]

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Even if the problem has been acknowledged by someone PRIOR to the
escalation delay? My understanding was that this is supposed to escalate
the alert if no one deals with the problem (either repairs or
acknowledges) prior to the escalation delay. Am I wrong?

Philip Clark wrote:
> On Wed, 2006-09-27 at 17:25, Ryan Novosielski wrote:
>> Brothers,
>>
>> I have no idea why this is happening, but the person who pages get
>> escalated to is my boss, I'd appreciate an answer ASAP. :) Some of the
>> hostnames and e-mail addresses have been changed for obvious reasons.
>>
>> I have defined rules like the following:
>>
>> hg-vista-prod;;*;disk oracle;*;*;chenl8@localhost ep-chenl8-pager:~10
>> novosirj@localhost ep-novosirj-pager:~10 ep-brezenof-pager:^45-10
>>
>> Then the message was sent out on this rule:
>>
>> Wed Sep 27 11:29:21 2006 amazonA.msgs (010136100124) ep-chenl8-pager
>> 1159370961 400
>> Wed Sep 27 11:29:21 2006 amazonA.msgs (010136100124) ep-novosirj-pager
>> 1159370961 400
>> Wed Sep 27 11:34:21 2006 amazonA.msgs (010136100124) chenl8@localhost
>> 1159371261 400
>> Wed Sep 27 11:34:21 2006 amazonA.msgs (010136100124) novosirj@localhost
>> 1159371261 400
>>
>> I acknowledged the page globally:
>>
>> 1159371678      1608513 9999    1608599
>> np_ep-novosirj-pager_amazonA.msgs     amazonA.msgs  red
>> 1159371678      1608510 9999    1608599 np_chenl8@localhost_amazonA.msgs
>>      amazonA.msgs  red
>> 1159371678      1608511 9999    1608599 np_ep-chenl8-pager_amazonA.msgs
>>       amazonA.msgs  red
>> 1159371678      1608512 9999    1608599
>> np_novosirj@localhost_amazonA.umdnj.edu.msgs    amazonA.msgs  red
>>
>> ...then 45 mins later, my boss was paged. This was acknowledged -- why
>> could this be happening? Does anyone see any glaring syntax errors?
> 
> The only error is in your expectation. This is what escalation is
> supposed to do. It sends alerts after a specified delay without being
> affected by global acknowledgements. If this is not what your boss
> wants, you should use a normal "initial" delay instead (~45-10).
> 
> Cheers, Phil.
> 
> 
> 

- --
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 |Y#| |  | |\/| |  \ |\ |  | |Ryan Novosielski - Systems Programmer III
 |$&| |__| |  | |__/ | \| _| |novosirj@umdnj.edu - 973/972.0922 (2-0922)
 \__/ Univ. of Med. and Dent.|IST/AST - NJMS Medical Science Bldg - C630
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